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Shipping Method: We use Australia Post, Startrack Express, Couriers Please
within Australia. When we dispatch your item to you, an email confirmation will be sent.
Shipping Times:Most orders are dispatched with 24 hrs of the business day.
We deliver via a tracked courier service - once your order is dispatched you will
receive an email with a link to track the status of your order with our delivery
partner and a signature will be required on delivery. Standard Australian delivery is 1 business day for local deliveries and 3-5 for all other states in Australia to major cities, with additional time for rural deliveries.
Packages do not ship from the Crosley Distribution Centre on the following holidays:
New Year's Day
New Year’s Holiday
Good Friday
Easter Monday
ANZAC Day
Queen’s Birthday
Labour Day
Christmas Day
Boxing Day
Boxing Day Holiday
Please note that orders placed after 12.00pm on a Friday may not be
dispatched until the following Monday. Weekends and all Public holidays are
not classed as a business day. All orders will be processed on the first available
business day.
Full Return Policy Below:
If you are unhappy with your item for whatever reason, simply return it to us for a replacement, exchange or refund. We will ask you to follow our returns process. If the box is damaged, or if the item is used, then a 20% restocking fee may apply. We do not cover return shipping for change of mind purchases.
To begin a return, email us: sales@abodehaven.com
If you have a problem with your goods, please contact us via email at: Sales@abodehaven.com. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods. Once an item is returned we will either inspect your goods and investigate any claimed defect.
If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer’s instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 30 days of receipt by us of the original product.
We may, at our sole discretion, allow a return for exchange or refund of product on a case-by-case basis, provided that the item in question is:
– returned within 30 days of order;
– not used or worn (with original accessories and/or packaging);
– in a resalable condition; and not damaged in any way.
You are responsible for payment of return postage on your order.
Change of mind returns are not accepted for In ear Headphones due to hygienic reasons. Remedies for defective goods are still available. To start a product return, email us at: sales@abodehaven.com.
All Crosley goods sold by Abode Haven come with a 12 month guarantee from the date of purchase that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
