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Our third-party couriers represent our company and we only deliver with the most reliable and cost-effective carriers. We endeavour to dispatch all orders within 48 hours from the time of payment. Deliveries occur Monday to Friday during normal business hours. If you require delivery outside business hours, please contact our team to see if this is possible for your order.
A person from your end will be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.
NOTE: These times are for products which currently are in stock. Some products may only be available for shipping at a future date. Please check the product description.
We and our third-party couriers endeavour to meet the estimated delivery times on all occasions. However, please note that the delivery location and order size will ultimately impact the speed of delivery. As such, allow up to 15 business days for all deliveries in the event of a delay. Please allow up to 12 business days for non-fragile rural deliveries.
Small Orders & Non-Fragile Items
|
LOCATION |
FROM TIME OF DISPATCH |
|
Melbourne |
2-5 business days |
|
Sydney & Adelaide |
2-6 business days |
|
Brisbane |
3-7 business days |
|
Perth |
5-10 business days |
Large Orders & Fragile Items
|
LOCATION |
FROM TIME OF DISPATCH |
|
Melbourne |
Booked on the day that suits the customer best |
|
Sydney, Brisbane, & Adelaide |
6-15 business days |
|
Perth |
14-20 business days |
Fragile items include marble coffee tables, entertainment units, sideboard and buffet units, and items containing glass.
If required, we can provide a removalist service for an additional charge. Fragile removalists are white glove and experienced furniture handlers (two persons) for larger fragile items. With a white-glove service, our delivery partners can carry your product/s upstairs into any room of your choice. Due to our wide product range, we ask that you contact our customer service team for more information on white glove services, pricing, and restrictions. Transit insurance will incur an additional charge when using a removalist service.
A removalist service is recommended for fully assembled, heavier and bulkier, and very fragile items, such as:
In the event of a fragile removalist delivery cancellation, a cancellation/ re-booking fee up to 50% of your total freight costs may apply. Requests for delivery cancellations or re-booking must be lodged as soon as practicable after placing your order.
Free Returns
We know buying off the internet can be daunting, so we wanted to help you out as much as we can.
If a product is marked as “Free Returns”, this means you have a period to try the product out and if it’s not for you, then send it back and receive a full refund.
Better yet, we will cover all the return shipping costs so you know there’s absolutely zero cost to you.
Trial periods for each eligible brand are listed below and will be display on the product page:
Novasolo: 30 Day Free Returns Trial
Modern Concepts: 2 Day Free Returns Trial
Canvas+Sasson: 14 Day Free Returns Trial
Simply send us an email at sales@abodehaven.com.au or call us on 02 7259 3753 and we’ll arrange for it to be picked up.
Once the goods have been accepted, your refund will appear in 5-10 business days.
To quality for a full refund, all product(s) must meet the following conditions to be accepted:
If the returned product does not meet the above requirements, Abode Haven reserves the right to charge a restocking fee and withhold 50% or less of the product price paid by the buyer including delivery charges.
A full refund will only be processed once the product(s) have been received and inspected by our warehouse team and meets the above requirements.
The below types of products are excluded from all change of mind returns:
After the trial period has ended, no change of mind returns will be given.
For information on how to correctly care for your Calibre Furniture pieces, please refer to the guides found here.
NT, TAS or Regional & Rural Delivery
As most of Abode Haven's products are bulky and hard to transport items, if you live outside a metro area in any state please contact us before ordering as your shipping may be different to what is shown on the checkout page.
This also applies to all orders from NT and TAS.
We try our best to subsidise shipping as much as we can and it's possible your shipping may be cheaper than what is shown.
Email: sales@abodehaven.com.au
Phone: (02) 7259 3753
